OCT 14







2018 London Games Ticketing FAQs

Posted Jan 23, 2018

2018 London Game – Ticketing FAQs

Wembley Stadium

Season tickets

When do Wembley Season tickets go on sale?

Wembley Season tickets are now available to purchase at eticketing.co.uk/NFL up to maximum of 8 per person. are now closed.

How do I renew or purchase accessible seats?

For season tickets, please call Ticketmaster on 0333 003 5941

Season ticket pricing

All prices for season and single game tickets can be found here

What are the season ticket benefits?

Wembley season ticketholders will be given access to a range of benefits, including:

-          A saving of 10 per cent over the cost of individual game tickets

-          Pay only one booking fee per Wembley season ticket package

-          Access to a priority pre-sale window for a limited number of tickets to Seattle Seahawks v Oakland Raiders at Tottenham Hotspur. Please note: you will only have the opportunity to purchase tickets to the equivalent number of Wembley Season tickets purchased – up to 4 per account holder Subject to availability.

-          Be at the head of the queue to renew your Wembley tickets in 2019

-          Have the option to purchase via direct debit and spread the cost across three monthly payments

My season ticket customer details have changed since last year, how do I update them?

You can change your season ticket account details by logging into your account at www.ticketmaster.co.uk/NFL/ using your customer ID and password.

If your details change after you have purchased tickets, please contact Ticketmaster Customer Services on 0333 321 3123.

How can I pay for my season tickets?
If you are renewing or purchasing season tickets, you will have the option to pay the full amount in one payment by credit and debit card OR by Direct Debit – costs spread over 3 payments.

How do I get a 10% discount on my Season tickets?
Anyone renewing or buying a Wembley Season ticket package will save an average of 10 per cent off the cost of individual game tickets. This has already been deducted from the ticket purchase price. Season ticket holders will only pay one booking fee per season ticket. Example: 4 season tickets = 4 booking fees instead of 8

Single Game tickets

How can I purchase individual game tickets and when do they go on sale?

All Individual game tickets will be available  online, through the NFL’s official ticketing partner, Ticketmaster at www.ticketmaster.co.uk/NFL. Single game ticket sale dates are still to be confirmed.

We do not advise that you purchase tickets from any unofficial sources as we cannot guarantee the legitimacy of these tickets. This could result in you being unable to enter the stadium on game day.

Is there a ticket limit?

Yes, a ticket limit of 8 per person applies to all ticket purchases at Wembley Stadium.

How can I pay for my tickets?

If you are purchasing tickets for individual games, you can only purchase online via credit or debit card.

Is there a child price?

Child tickets (16 and under) are available. Please see ticket information page for prices.

When will I receive my game tickets?
Season and single game tickets for Wembley are expected to be dispatched in August 2018. You should receive your tickets no later than 2 weeks prior to the event. If you have not received your tickets in this time, please contact Ticketmaster on 0333 003 5941


How can I purchase a hospitality package?

Hospitality packages can be purchased via our official sales agents Club Wembley. Two Game Wembley Bundles are on sale now.  Find out more about our Hospitality offering here

Travel Packages

Are there ticket and travel packages available?

Thomas Cook and On Location are the only official travel partners of NFLUK. To find out more about the packages available please visit

Thomas Cook - https://www.thomascooksport.com/NFL/NFL-London-Games

On Location – https://nflonlocation.com/internationalgames/#london

Clear Bag Policy

To help provide a safer environment for our fans, NFL will be implementing a strict bag policy for all 2018 NFL London Games which will be 100% enforced.

All spectators and staff are prohibited from bringing any bag into the stadium unless it adheres to the NFL regulations as outlined below in the Approved Bags, Non-Approved Bags and Prohibited Items sections. Entry of any non-compliant bag will be refused.

All items and bags carried by spectators and staff will be carefully inspected upon entry to the stadium, which may include a personal wanding/pat down.

Visit the NFL Bag Policy for more information

Babies in arms
If you have a child under 18 months that you wish to bring to the game, they will be able to attend free of charge however you must collect a ticket for your child from the box office on the day of the game.

Tottenham Hotspur

Why is Seattle Seahawks v Oakland Raiders being played at the new Tottenham Stadium which has smaller capacity than Wembley?

There are a number of considerations which determine where a game gets played. This includes complexities of the NFL Schedule as well as when the teams want to play and input from our US Broadcasters.

Is there any concern that Tottenham's stadium won't be ready in time?

Tottenham Hotspur intend to start playing games at the new stadium in the 2018/19 season this summer and construction works are on schedule.

Where will the Seahawk v Raiders game be played if Tottenham Stadium is not ready?

At this stage construction works are on schedule. However, we are also working on alternative stadiums solutions should we be in a situation where the stadium is not complete in time.

Why is only one NFL game taking place at Tottenham's new stadium this year when the agreement is for a minimum of two per season?

We are following our usual pattern of playing one game in the first season at a new venue, similar as we did at both Wembley and Twickenham in the past.  This enables us to gain important learnings that can enhance the fan experience and environment for future NFL games in years to come.  As a result, we will play an additional game at Tottenham Hotspur's new stadium in a future season, over and above the planned minimum two games per year in order to make up for the shortfall in this calendar year.

Why is the ticket sale process at Tottenham's new stadium delayed until April when the sales process for the two games at Wembley starts in January?

Unlike Wembley, this is a new stadium that is still under construction.  We are therefore only able to commence the ticket sales process for this game once the stadium's seating plan has been finaliseD.

Why are Wembley season ticket holders not guaranteed tickets to Seattle Seahawks v Oakland Raiders at Tottenham Hotspur?

There is a substantial difference in capacity in the two stadia in which we will be operating in 2018, with 84,500 available seats for NFL games at Wembley and a maximum of 60,500 at Tottenham. Our ticketing policy has been created to accommodate the differences in each venue – e.g. to safeguard against a scenario where the total number of Wembley season ticket sales exceeds the capacity of Tottenham’s stadium.

While our aim to try and satisfy as many season ticket holders as possible the opportunity to purchase tickets to Seahawks v Raiders as Tottenham Hotspur, legally we cannot guarantee any tickets at this time.

If I become a season ticket holder this year will I get access to the Seattle Seahawks v Oakland Raiders Presale?

Yes, all new season ticket holders will also have access to the priority pre-sale window for a number of tickets to Seattle Seahawks v Oakland Raiders at Tottenham Hotspur. Please note: these tickets will be sold on a first come, first served basis and you will have access to the equivalent number of tickets as you have purchased at Wembley - up to a maximum of four. 

Will there be an allocation of tickets available to Tottenham Hotspur Season Ticket holders to purchase for NFL games at Spurs' stadium?

Our priority to satisfy as many NFL Season ticket holders as well as participating teams as possible before working through other allocations.


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