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2016 International Series Ticketing FAQs

Posted Nov 25, 2015

2016 Ticketing FAQs

WHEN DO TICKETS GO ON SALE?

Season tickets for all three 2016 games are now on sale from www.nfluk.com/seasontickets (subject to availability).

Individual game tickets are on sale from www.ticketmaster.co.uk/NFL (subject to availability).

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HOW DO I BOOK GAME TICKETS?

Individual Game tickets can be purchased online only at www.Ticketmaster.co.uk/NFL (subject to availability).

Hospitality packages for the Wembley games are available by calling Club Wembley on 020 8795 9744.

You can purchase hospitality packages to the Twickenham game by heading to www.nfl-uk-hospitality.com/


IS THERE A TICKET LIMIT?

A ticket limit of 8 per transaction applies.

CAN I PICK MY OWN SEAT ON THE INTERACTIVE SEAT MAP?

If you are renewing or purchasing a 2016 season ticket, you will be able to select your seat for both Wembley and Twickenham using the interactive seat maps (subject to availability). Please note: If single seats are left next to you, you may be required to move along a seat or two in the same row. If this is the case, we will be in touch with you no later than mid-January 2016.

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IF I AM A 2015 SEASON TICKET HOLDER, CAN I CHANGE MY SEATS FOR 2015?

Yes, all 2015 Season ticketholders will have the chance to renew either their seats for 2016 games in a 7 day priority window from 3 December 2015, 10am – 10 December 2015, 9am.

If you wish to change the location, price level or volume of season tickets you can do this from 10 December 2015, 10am – 15 December 2015, 9am

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MY CUSTOMER DETAILS HAVE CHANGED SINCE LAST YEAR. HOW CAN I CHANGE THESE?

You can change your season tickets account details by logging into your account at www.nfluk.com/seasontickets using your customer ID and password.

If your details change after you have purchased the tickets, please contact Ticketmaster Customer Services on 0333 3213123

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HOW CAN I PAY FOR MY TICKETS?

If you are renewing or purchasing season tickets you will have the option to pay the full amount in one payment by Credit and Debit card OR by Direct Debit – costs spread over 3 payments. Note: The direct debit option is now closed for 2016 season tickets.

If you are purchasing tickets for Individual games you can only purchase online via Credit or Debit card.

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WHAT ARE THE STADIUM BAG POLICY RESTRICTED ITEMS?

To provide a safer environment and significantly reduce entry time into the stadium, the NFL will be implementing a strict bag policy for all three 2016 International Series games.

We advise that you do NOT bring a bag into the stadium for any of the events unless they adhere to the regulations outlined in the bag policy document. If for any reason (medical or other) you require a bag that does not adhere to this policy, ENTRY WILL BE PERMITTED, however you may experience a delay in entering the stadium.

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IS THERE A CHILD TICKET PRICE?

Child tickets (16 and under) are available at both venues. Please see ticket information page for prices.

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CAN I BRING MY BABY/INFANT TO THE GAME?

If you have a child under 18 months that you wish to bring to the game you can and the baby does not require ticket to enter the stadium.

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HOW CAN I BUY A DISABLED ACCESS TICKET?

Disabled access tickets can be purchased for Wembley games by calling 0800 169 2007 (option 7).

Disabled access tickets for Twickenham can be purchased by calling 0871 222 2017.

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HOW DO I GET A 20% DISCOUNT ON SEASON TICKETS?

Anyone buying a Season ticket for all three 2016 games will save an average of 20 per cent over individual game tickets. This has already been deducted from the ticket purchase price. Season ticket holders will only pay one booking fee per season ticket. Example: 4 season tickets = 4 booking fees instead of 12.

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WHEN WILL I RECEIVE MY GAME TICKETS?

Tickets are expected to be dispatched in August 2016. You should receive your tickets no later than 2 weeks prior to the event. If you have not received your tickets in this time please contact Ticketmaster on 0333 321 9999

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HOW CAN I BUY A GAME DAY PROGRAMME?

Game Day Programmes will available at the game.

It may be easier for customers to e-mail/message their queries through

The best e-mail address to e-mail queries to is: info@wembleystadium.com

Customers can also tweet ‘@wembleystadium’ asking them to follow & direct message them if they need to speak urgently regarding a CS query.

Also they can Private Message the Wembley Stadium facebook page with any queries - https://www.facebook.com/WembleyStadium

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